Puppet Innovation Labs
Guiding internal startup products from concept to customer
The Projects
Led feature design on cross-functional teams within the Puppet Innovation Labs to go from concept to customers in a matter of months. Including:
- Creating tooling to reduce hours of pain and manual work for users.
- Leading design iteration across delivery cycles on live projects, conducting research and iterating based on beta customer feedback.
- Balancing user needs with business concerns on tight timelines to deliver MVPs based on lean principles; aiming not for perfection or a single building block but a valuable, steel thread that can stand on its own.
- Leading features and aligning an international, cross-functional team to address user needs while limiting scope to meet time constraints.
- Led design on:
- Interactive data visualisations
- Alert & notification system, considering the experience beyond a single UI or tool across teams' entire journey
- A custom Slack bot, including jumping into the code
- Optimized onboarding flows
- Enterprise user management and RBAC system
